Disabled person on Kilimanjaro Safari
  • On Apr 29, 2023
    Laura from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is there registration for disabled to use handicapped entrance to ride rides? What is wait time to ride for disabled guests, I can’t stand long or walk far? How many can enter disabled entrance with me, it’s my husband, 2 daughters & myself?

    Hi Laura,

    Thanks for bringing your question to planDisney! I know the ability to wait in queues for attractions is an important factor in planning your vacation, so let’s go over your options. 

    Disability Access Service (DAS) allows Guests who cannot wait in a conventional queue due to disability to schedule a return time that is comparable to the current wait time listed at the attraction. You can register for DAS in advance of your visit to Walt Disney World Resort by completing a live video chat with a Cast Member. You can register through video chat between 2 and 30 days prior to your visit. If you do not register in advance, you may register in person by visiting a Guest Relations location in any of the four theme parks. Typically the DAS access allows a total of six Guests, however, you’ll need to confirm that with the Cast Member when you register. 

    The Walt Disney World Resort website does advise that Guests whose disability requires them to use a wheelchair or scooter do not need DAS. Depending on the experience, the Cast Member at the attraction entrance may instruct you to wait in the standard queue or receive a return time. 

    If you have any questions, you may reach out to Disability Services in advance by calling the number listed under “Disability Services.”

    A helpful tip straight from the Walt Disney World Resort website is to create a plan for your visit. You can look at current wait times on the My Disney Experience mobile app to estimate what attractions you’ll be able to experience during your time at the theme parks. 

    Did you know that you can rent a wheelchair or Electric Conveyance Vehicle (ECV) in the theme parks, water parks, and Disney Springs for a daily fee? These are available on a first-come, first-served basis, so I recommend arriving at the theme parks earlier in the day if you'd like to rent one. If you are using a wheelchair or ECV, you can also view the Attraction Access Categories to determine how you will access each attraction. Walt Disney World has listed which attractions require the Guest to be ambulatory and which attractions can allow for transfer from wheelchair to ride vehicle. 

    Walt Disney World Resort strives to allow everyone to experience the magic, and I hope I have provided you with several useful tools for planning your next visit, Laura.  If you have any future planning questions, please come visit me again at planDisney!

    Kaitlin
thumbnail image for Kaitlin

Meet the Panelist: Kaitlin, Indiana

Hi friends! I'm Kaitlin, a wife and mom to two young boys. I can always be found with a list of the latest and greatest snacks and treats at Walt Disney World, and sometimes I'm even willing to share those snacks with my family. In the meantime, I'm here to help answer your questions about your vacation to Walt Disney World Resort!  Learn More About Kaitlin

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