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  • On May 10, 2021
    Alanna from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi- I have registered 5 tickets under my famiy's names, but now my family cannot join me. I am bringing my mom friends with me. Do I need to update the ticket names? I have reserved my tickets and the theme park. Alanna

    Hello there, Alanna!

    Welcome, and thanks for sending your question to planDisney. It sounds like you have a fun getaway planned with friends. I’ll bet you all can’t wait to explore the magic of the Disneyland Resort and enjoy some well-deserved rest and relaxation!

    Cast Members at the theme park entrances may require Guests to present valid identification to show proof of California residency, so it’s best if the name on each ticket matches the name of the person using the ticket and their ID card. Unused theme park tickets can’t be assigned to another person online, so you will need to call the Disneyland Resort at (714) 520-6222 (the Website Support department) or (714) 781-4636 (Reservations and Tickets) for assistance. Please be aware that call volume is unusually high at the moment, so you might experience an extended hold time before speaking with a Cast Member. Your patience will be appreciated!

    Please stop by again if you have any other questions, Alanna. We’d love to help as you plan all the pixie-dusted details of your visit to the Happiest Place on Earth!

    Wishing you magic,
    Courtney
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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