Cinderella Castle 50th Day
  • On Feb 7, 2022
    Leanna from ME Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can I get a refund on tickets on an emergency?

    Hiya Leanna!

    Thank you for sending us your question and welcome to planDisney. I am honoured that you came to us during your planning process and I hope you get to experience the magic real soon! This year is an especially magical time to visit the Walt Disney World Resort, and you will not want to miss The World's Most Magical Celebration!

    Now, let's talk about what to do in case of an emergency. I am, of course, sending you all the pixie dust and hoping that you will not have to reschedule your magical vacation. However, life happens sometimes, and it is important to know what to do should an emergency come up. Unfortunately, theme park tickets are non-refundable and non-transferable, but you do have the opportunity to reschedule them if you already know when you will be visiting. To change the dates of your tickets, you will have to log into your My Disney Experience account and click on "My Plans." If you scroll down the page, you will have to click on "Tickets & Memory Maker," and you will be able to see all of your tickets. Then, you should be able to click on "Change Ticket" and change the dates of your theme park tickets, but if you do not have this option available, you can also contact a Cast Member via chat, email or phone. Cast Members truly are real-life magic makers, and I always go to them when I have questions! If you are not able to reschedule them before they expire, however, do not worry. Unused tickets do not lose their value, so you will be able to apply their value to purchasing tickets of equal or higher value.

    If you have to reschedule your magical vacation, you will also be able to reschedule your other plans, such as a resort hotel reservation, dining reservations and theme park reservations. If you had a Resort Hotel Reservation, you should either be able to click on "Modify Reservation" in the "My Plans" section of your My Disney Experience account. If this button is not available in your account, Cast Members from the Reservation Center will be able to reschedule it for you via chat, email or phone. As for dining reservations and theme park reservations, you should also be able to reschedule them in your "My Plans" section.

    I hope this was helpful, Leanna, and that you can experience the magic real soon. If any other questions come up in the time leading up to your next vacation, don't hesitate to reach out. We are always happy to help!

    I am sending you all the pixie dust and wishing you a magical day,

    Ariane
thumbnail image for Ariane

Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

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