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  • On Aug 27, 2022
    Brenda from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I get a refund on a ticket? I got a ticket for my friend and I but didn’t realize that she already has a Disney pass so we don’t need it.

    Hiya Brenda!

    Thank you so much for sending this Disneyland Resort planning question to us hEAR at planDisney!

    Oh boy! There's nothing I love more than a Disney day with my best pal. I hope that you and your Daisy have already looked and booked a Disneyland Dining Reservation or two. Don't forget that because your bestie is a member of the coolest club in the Kingdom, her annual pass can unlock the door to the members-only Magic Key Terrace in Disney California Adventure Park!

    Brenda, I'm so sorry to share that Disneyland Resort Theme Park Admission Tickets are non-refundable. The good news is that the value of what you paid for a ticket never expires. You generally have about a yEAR to use a ticket from its original date of purchase, but even if your bonus ticket has expired you can still apply the value of what it cost towards the purchase of a new pass that is at least the same amount or higher. If you want to use this ticket on a future Disney day and the ticket has expired, you'll call the Disneyland Resort Ticket Helpline at (714) 781-4636 to have a new ticket issued.

    Another idea that I have is if your friend is planning on renewing her Magic Key annual pass and hasn't done so yet, she could buy the ticket from you and apply it towards the balance of her Key. (If her current key isn't set to expire just yet and she's on a monthly payment plan, she might also be able to apply the extra ticket to her current balance.) This should be able to be done over the phone by calling that same helpline, but it might be faster to take care of it at the Ticket Booths in person when you're both playing in the parks.

    I'm so sorry that this wasn't necessarily the answer you were sEARching for, Brenda, but I hope I helped to clEAR your question up! Be sure to follow the official planDisney Panel Instagram account for even more tips and tricks. We even just launched the brand new planDisney Podcast! And if you have any more Disneyland Resort planning questions, We're All Ears!

    ~Kristen N.
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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