• On Aug 18, 2021
    Catherine from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do we get a refund for the maxpass that was added onto our military salute tickets last year?

    Welcome back to planDisney, Catherine!

    As you may have heard recently, Disney MaxPass has been retired as Disney Genie+ will replace that service. For guests that still have valid tickets with a Disney MaxPass entitlement, the Disneyland Resort requests that you submit a formal inquiry via email (select "Disney MaxPass Refunds" from the subject drop-down menu) or to call (714) 781-4636 to find out about your options. You'll need to have your ticket numbers handy and to reach out to Guest Services before your tickets expire. 

    We don't yet know the exact date that Disney Genie will launch other than it will be sometime this fall. Disney Genie is a complimentary digital service within the Disneyland app that will create customized itineraries based on your interests. You will also have the option to purchase Disney Genie+ which will work similarly to how Disney MaxPass worked in the past. You will be able to select the next available arrival time to ride an attraction and use the Lightning Lane to skip most of the wait. Definitely keep your eye on the Disney Parks Blog for more Disney Genie announcements as your travel dates approach. 

    I hope this information was helpful. Have a wonderful day!

thumbnail image for Linda

Meet the Panelist: Linda, Colorado

Hi there! I'm Linda from Colorado. The Disneyland Resort has always held a special place in my heart and now I enjoy Disney Parks vacations with my own family at least once a year. I am married to my high school sweetheart and we have a wonderfully silly daughter together. I love sharing my Disney Parks knowledge with anyone and everyone and I'm so excited to help you plan your next Disneyland Resort adventure! Learn More About Linda

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.