Mickey and Minnie Statues in Front of Fireworks
  • On Sep 29, 2022
    Elisa from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Redeemed reward points for tickets pre-pandemic. They arrived in the form of plastic cards and have not been used/activated. Can I still use them? Can they be linked to MyDisneyExperience? When do they expire-14 days from 1st use or when linked to app?

    Hello, and welcome to planDisney Elisa.

    Thank you for stopping by planDisney with your excellent question, this must mean that you’re planning on visiting Walt Disney World Resort soon! As a fellow Canadian Disney fan, I couldn’t wait to return to The Most Magical Place on Earth, especially during the 50th Anniversary Celebration.

    Elisa, your ticket terms and conditions should be outlined in the fine print on your purchase confirmation, or on the back of the theme park ticket cards. As well, please refer to the general and current Walt Disney World Resort theme park ticket usage information which ‘may’ apply to your existing tickets (subject to change).

    I would like you to try to link the tickets to your Disney account online by accessing My Plans – Dining, Resort Hotel and Tickets to enter each ticket ID number. If using the My Disney Experience App, please tap on the Feature Menu on the bottom right of the main page and on your Welcome Elisa page, select the Tickets and Passes tile to arrive on the Link Tickets page where you will have the choice of scanning the barcode of each ticket ID, or entering the ticket ID manually. If this works, the tickets will appear, along with their barcodes, theme park admission days, and date of validity.

    If linking your existing theme park tickets does not work, then my best advice would be to contact Walt Disney World Resort – Existing Tickets for direct support and resolution. My past experience with a similar matter was that I was able to use the value of my existing tickets towards the purchase of new tickets – I had to pay a little more because of the new cost of tickets and the date of my intended visit. I don’t know if this will be your resolution, but it’s worth a try.

    Once your theme park ticket matter is resolved, Elisa, please link your tickets to your Disney account online, or your My Disney Experience App because if you have a set date in mind, then you will need to make a Disney Park Pass – Theme Park Reservation for each day of valid admission. This is the method of visiting the Walt Disney World Resort theme parks currently.

    On your Disney account, update your profile and opt-in to receive emails for special offers and all Disney-related news. While in your Disney account online, refer to the Places to Stay tab to see periodic Walt Disney World Resort – Special Offers, Deals & Discounts.

    There’s a new theme park ticket option at Walt Disney World Resort called the Disney Genie+ Service which will save you time waiting in lines and can be purchased via the My Disney Experience App during your visit.

    It was my pleasure offering my advice today, Elisa, I look forward to helping you again soon, please feel free to stop by planDisney we are here for you.

    Best Disney Wishes!
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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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