Father and Child on Seven Dwarfs Mine Train
  • On Nov 25, 2019
    Mathia from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    How do I re-connect my husband to my friends and family list? He is on my page, but downloaded the app on a new phone and does not know how to reconnect.

    Hello, Mathia! Welcome to the Disney Parks Moms Panel.

    I’m sorry to hEAR that your husband is not showing up in your My Disney Experience mobile app on your new phone. Since your login information and your Family & Friends list should be the same on both your computer and your mobile device, I have to think this is just a glitch in the system. I would recommend signing out of the app on your phone and signing in again to see if your Family & Friends list will repopulate.

    If that doesn’t solve your problem, I would recommend reaching out to the My Disney Experience, MagicBands and FastPass+ helpline to speak with a Cast Member over the phone. Make sure you have the email address associated with your My Disney Experience account handy when you call, as this is what the Cast Member will use to look up your information.

    I hope your glitch is sorted out soon, Mathia! In the meantime, please let us know if there’s anything else we can do to help you plan your next Walt Disney World Resort vacation. We hope to see you real soon.

    Amy
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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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