Disney Springs Guests
  • On Aug 11, 2020
    Carlos from NJ Asked

    I recieved link to cancel my annual pass. Does the link include all of my passes?

    Hi Carlos!

    Welcome to planDisney! We are thrilled to see you stopping by with such a great question. I am always delighted to greet a fellow member of the Annual Passholder family

    Unfortunately, the opt out link that I received to cancel our annual passes expired on August 11. When I click on that link, it does provide a number that you can call if you have special circumstances. That V.I.PASSHOLDER support number is 407-939-7277. I also called to speak with a Cast Member and she confirmed that you will need to call in to discuss your annual pass options with a Cast Member.

    If you had everyone listed in your Family & Friends list with their annual passes linked in My Disney Experience, you should be able to inquire about those as well. If not, do still ask to see how they might be able to help. Remember to check the Annual Pass updates and know that your options may depend on how you paid for that annual pass. Since we paid in full, we had the option to cancel. Instead, we chose to keep the passes with the new expiration dates!

    With our new annual pass expiration dates, we will be able to use our annual passes for a trip this April. As you look towards the future to make plans, remember to check the operational updates as well as updates for the theme parks, dining, and resort hotels. And, if you have not done so already, follow the Disney Parks Blog to find other news about the parks, resorts, and experiences.

    Carlos, I am sending some extra pixie dust trusting that you get your annual pass questions resolved!

    Magic and memories,
    Donyell
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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