Character Dining at Riveria
  • On Feb 24, 2022
    Melody from KS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recieved an email that there was a balance on our account. I thought we had paid in full. Could you tell me where to verify this. Thanks

    Hiya Melody,

    Welcome to planDisney; we are so happy you are here. I am incredibly excited to answer your question about paying your balance for your Walt Disney World Resort Vacation.

    All final balances for Walt Disney World Vacation packages are due 30 days before your arrival date. If you are getting close to the 30-day mark, that probably explains why you received a notification. Based on your question, you believe there may be a discrepancy in the system. One way to get a better idea of the situation is through My Disney Experience, the central hub for planning. To do this, access your My Disney Experience account and navigate to “My Plans.” You should see the details for your upcoming trip, including hotel confirmation, park pass reservations, and dining reservations. To see your remaining balance, select “Make Payment,” and it will show you how much the system has registered as remaining.

    If you don’t see a remaining balance, then your suspicions are correct, and you have already paid in full (sometimes the email notification system is a little delayed). If you are sure that you have paid your final balance, but you still see a total remaining, I would highly recommend reaching out to a magical Cast Member at (407)-939-4357. They will be best able to assist you by accessing your payment history.

    I hope you can get everything figured out and get back to your final planning preparations!

    I’m happy to answer any additional questions you may have, so please come back and see us.

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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