• On Dec 7, 2019
    Robin from NC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We recently went to the Christmas party and bought an ornament just for the party. Sadly mickeys head broke on the flight home. Is there a way to order a new one?

    Welcome back to the Disney Parks Moms Panel, Robin! It’s nice to hear from you again.

    I hope you had the best, BEST time at Mickey’s Very Merry Christmas Party! My family attended a few weeks ago, and I felt the Christmas magic as we sat on Main Street, U.S.A. with the snow falling and my very favorite parade approaching. 

    Like you, I love to pick up a Christmas ornament to remember each visit to the Walt Disney World Resort, and I’m so sorry to hear your Mickey ornament met a sad end during your trip home. Your best bet is to contact Merchandise Guest Services to see if they can send a new one. They can be reached by phone at 877-560-6477 between 9:00 a.m. and 8:00 p.m. Monday through Friday. If you’d prefer, you can also send an email to Merchandise.Guest.Services@DisneyParks.com. Be ready to provide as much information as possible - f you have your receipt and/or the tag from the ornament, that’s great, but if not, a thorough description, where you purchased it, and approximately what you paid are all helpful.

    Party-exclusive merchandise is often not available online, but you could also check the Shop Merchandise section of the My Disney Experience mobile app (I see 65 results when I search “Mickey Ornament,” although many are in-store only). If Merchandise Guest Services can’t help, you could also search for the ornament online, as sometimes personal shoppers or eBay sellers have these collectibles available; just check their reviews carefully, as it would not be magical to have a bad shopping experience or be overcharged.

    Robin, I’m sending candy cane scented pixie dust that you’re able to find a replacement ornament quickly and easily, and that Mickey’s smiling at you from your tree very soon! Have the most magical holiday season!

    Wishing you a merry and magical Christmas,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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