• On Aug 1, 2021
    Matthew from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, we recently visited Disneyland on Wednesday 7-28-2021, but due to changes in travel plans there were two people we bought tickets for who could not come and their tickets went unused. Can we get a refund/credit for those tickets? thank you

    Hey There, Hi There, Ho There, Matthew!

    Welcome to planDisney! Thank you so much for stopping by, and we are so excited to answer your question! It is an honor to serve incredible Guests like YOU!

    I am so sorry that two people in your party were not able to experience the MAGIC of Disneyland Park with you. Mickey Mouse and his pals totally understand when schedules change, but please tell your friends they were GREATLY missed! 

    I want to let you know that Disneyland Theme Park Tickets are nonrefundable; HOWEVER, Guests do have some flexibility with their unused tickets. My recommendation would be to look for the expiration date on your tickets. From there, I would check your schedule and the Disneyland Theme Park Availability Calendar to see if you are able to find another date to visit the HAPPIEST PLACE ON EARTH!

    Guests are also able to apply their unused theme park ticket towards the purchase of a new Disneyland Theme Park Ticket at the current price so long as your ticket purchase price is equal to or greater than the amount paid for the original ticket.

    I hope these two options help you in your planning! As you know, exciting announcements are being made all of the time, and we don't want you to miss a THING! That is why I recommend you follow Disneyland on all of its social media channels, and be sure to subscribe to The Disney Parks Blog for the most up-to-date Disney information.

    If you have other questions, please do not hesitate to ask! We are here to help in any way!

    Have a MAGICAL day!

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Meet the Panelist: Wes, Texas

Woo Hoo!  I am so excited to help plan your next Disney vacation! Since I have experienced Disney in all stages of family life (I have FIVE Tigger-ific kids), in all times of the year, and on a tight budget, I have learned to create Disney magic every trip! Learn More About Wes

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