Mickey and Minnie Statues in Front of Fireworks
  • On Jun 29, 2023
    Agnes from Cork Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have recently upgraded hotel stay from moderate to delux but my old hotel details are still showing in my Disney Experience App I have tried to change and it won’t allow me what can I do please

    Welcome to planDisney, Agnes! I must say, I like your style of upgrading to a Deluxe Disney Resort hotel. Sure, if you're going to the Most Magical Place on Earth, you may as well stay in style, right?!

    I'm sorry to hear that your My Disney Experience is not accurately reflecting your plans. It may take up to 72 hours for plans to update correctly. If you're already out of this time frame, please can I suggest you double-check your emails, as you may have an updated reservation number which you can link with your My Disney Experience. If you have taken all of these steps and still are not seeing the correct hotel details, you can always speak with one of the Disney Experts who will be able to help you out. 

    Agnes, did you know that as a Guest staying at Disney Deluxe Resort, you will have exclusive access to extended evening hours? Select attractions, shops, and dining will be available after regular park hours at EPCOT and Magic Kingdom Park - you can check the schedule of nights before your trip. Generally, the Parks are much quieter, and it's a perk worth using. 

    I'm wishing you a memorable adventure at Walt Disney World, Agnes. Please do pop back with any further questions, Louise.
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Meet the Panelist: Louise, United Kingdom

Welcome to planDisney! I'm happiest in perpetual planning mode for our next Walt Disney World trip - it's my chance to catch a bit of Disney magic in-between visits.

Walt Disney World provides the ultimate sense of escapism! I understand how much guests want to get out of their trip, especially when travelling internationally. Please let me help you prepare a 'practically perfect in every way' journey so you can be truly whisked away by Disney magic!

Learn More About Louise

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