Hi, I recently replaced the batteries for my lightsaber and now it is not working. It did not sound when I place the battery pack back in. I’ve tried searching online for troubleshooting instruction, but no luck. I purchase this in January of 2020.

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Answer 1

Bright suns, Anthony!

Welcome to planDisney, and thanks for stopping by to ask us a question.

I’m so sorry to hear that you’re having issues with your lightsaber. Did you happen to build it at Savi’s Workshop – Handbuilt Lightsabers in Star Wars: Galaxy's Edge or purchase it at one of the other Disneyland Resort shops? If so, I recommend that you call and speak with a Cast Member from Merchandise Guest Services at (877) 560-6477. Be prepared to explain the problem you’re having with the lightsaber in detail, and if you happen to have your original receipt from your purchase, it’s a good idea to have that handy as well.

May the Force be with you, Anthony, and I hope that your legendary lightsaber will be up and running again soon. Be sure to keep an eye on the Disney Parks Blog and Disneyland.com for the most up-to-date information about upcoming Star Wars-themed merchandise and experiences! Please visit planDisney again if you have any other vacation planning questions.

Wishing you magic,
Courtney

Hi, I recently replaced the batteries for my lightsaber and now it is not working. It did not sound when I place the battery pack back in. I’ve tried searching online for troubleshooting instruction, but no luck. I purchase this in January of 2020.

Meet the Panelist: Courtney, California

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Hi, I recently replaced the batteries for my lightsaber and now it is not working. It did not sound when I place the battery pack back in. I’ve tried searching online for troubleshooting instruction, but no luck. I purchase this in January of 2020.”

Meet the Panelist: Courtney, California

Related Links

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Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

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Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

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Hi, I recently replaced the batteries for my lightsaber and now it is not working. It did not sound when I place the battery pack back in. I’ve tried searching online for troubleshooting instruction, but no luck. I purchase this in January of 2020.