Mom and daughter on Expedition Everest; Animal Kingdom
  • On Jun 30, 2013
    Megan Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently received my photopass cd in the mail and discovered that the photos of my dd meeting Tiana & Naveen in LS are missing. Is there a way to request a photo of the two of them, preferable in digital form, to put in dd"s autograph book?

    Hi, Megan!

    I'm so sorry to hear that the photos of your daughter meeting Princess Tiana and Prince Naveen are missing from your PhotoCD. I recommend contacting the Disney's PhotoPass Cast Members right away. While they can't guarantee that they'll be able to recover your photos, they will do everything possible to locate them for you. When you are logged into Disney's PhotoPass website, simply click on 'help' where you will be given all sorts of options. You can call them at 407.560.4300 or you can also email them and explain your situation. There is a pretty extensive online help section that can assist you as well. If there is any way to locate those missing photos, they'll get it done for you!

    As far as getting a picture of Princess Tiana and Price Naveen, I would check out your Photo Gallery that came on your PhotoCD.The Photo Gallery on your CD contains lots of beautiful photos that were taken around the Walt Disney World Resort! I have occasionally seen Character photos populate into the PhotoCD's and you just never know which ones could be there!

    I sure hope this helps, Megan! Please let us know if you have any additional questions we can assist with!

    Have a Pixie Dusted day!

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Meet the Panelist: Jackie, Florida

Hi! I'm Jackie, mom to a teenage boy and a tween girl! I've traveled to Disney Parks with toddlers, grandparents, and everything in between and I'm excited to help you plan your Pixie Dusted vacation! So, go ahead, ask me a question or two! Learn More About Jackie

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