Disney Springs Guests
  • On Aug 31, 2020
    Melissa from TN Asked

    Recently I purchased two Rebecca Hook rings from shop Disney in a size 8. I usually wear this size, but these rings are tight! I will be at Disney in October of this year. If I have the packing slip, and the online receipt can I exchange sizes there?

    Hi Melissa!

    Welcome to planDisney!

    A wise mermaid once sang, "I've got gadgets and gizmos aplenty. I've got whozits and whatzits galores. You want thingamabobs? I've got twenty. But who cares? No big deal, I want more." Every time I find myself looking at the shopDisney site or wandering through Disney Springs filling up my shopping basket, I sing this song in my head. Now after looking at the Rebecca Hook, i'm realizing that she has some gorgeous designs! After looking at her work, I’ve decided that now may be the time to start investing in some new thingamabobs!

    I have spent some time researching the shopDisney Returns and Exchanges Policy. The policy states in part, “shopDisney will gladly exchange, credit, or refund the purchase directly from shopDisney if returned within 30 days of the shipping date unless otherwise stated herein.” There is also a blurb in the Policy that states returns or exchanges of merchandise purchased from shopDisney can be made to any Disney Store location in the continental United States, excluding “Fine Jewelry.” Since your shipping date appears to be outside of the 30-day return window, and the unanswered question of if your item is considered “Fine Jewelry” I would recommend that you complete the return or exchange of these items directly to shopDisney. This way, you will have peace of mind that you will either get your money back or you will be able to do an exchange on your items.  

    I hope that you can find that “perfect fit!”

    ~Heather
thumbnail image for Heather

Meet the Panelist: Heather, New York

I am a mom, wife, oncology  nurse, daydreamer, and wannabe Disney Princess. I am always dreaming about and planning my next Walt Disney World vacation. I have experiencing navigating the parks with babies, toddlers, tweens, multigenerational groups, as well as with special needs and food allergies. I love helping others plan their vacations and I am here to help make all of your dreams come true! Learn More About Heather

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