A Ride in the Teacups
  • On Jun 22, 2022
    Tracy from HI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi had recently purchased tickets for 2 people for 2 days but I chose the wrong parks. So, I cancelled the two tickets and repurchased the tickets with the correct parks. How am I able to get a refund for the cancellation?

    Hi Tracy!

    Welcome to planDisney! We're so glad that you're hEAR. Thank you so much for sending this Disneyland Resort vacation planning question our way!

    Oh dEAR! I'm so sorry that you're having a bit of ticket trouble. I sadly don't have the proper magic mirror to peek inside your My Disneyland Account to see what's going on. However, I have a guess - I think what might have happened was that you canceled the Park Pass Reservations of your original tickets, not the tickets themselves. Disneyland Resort Theme Park Admission Tickets are generally non-refundable, but I agree that the 'cancel' button is a bit confusing. (You're definitely not the first one who's made this mistake.)

    The good news is that while Disneyland Theme Park Admission Tickets do have expiration dates, the value of what you paid for them is valid forever. To use these tickets in the future you'll need to call the friendly and helpful Cast Members at the Theme Park Ticket helpline. Their phone number is (714) 781-4636. You're also more than welcome to call this number to see if there is anything they can do about your now duplicate tickets. 

    Pro Tip - Be sure to print, take screenshots, take screenshots and email to yourself, etc, the original purchase receipt and/or the tickets how you see them in your Disneyland Mobile App or My Disneyland Account so they'll be easy to find when you'd like to upgrade them later on.

    I'm so sorry about the mixup, Tracy! But I do hope that you have a blast visiting Mickey's house so soon! Be sure to follow the official planDisney Instagram account for all kinds of tips and tricks. And if you have any more Disneyland Resort vacation planning questions, We're All Ears!

    ~Kristen N. 
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I am a preschool mom and military wife who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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