Magic Happens Parade at DLR
  • On Jan 23, 2023
    Elizabeth from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had recently purchased tickets however due to different health reasons in my family weren’t able to Go how ever now when I logg in to make a reservation it states tickets are already linked to an account I’m very confused as I have nerve used them

    Hi there, Elizabeth, and welcome to planDisney! 

    I'm sorry to hear that your family was not able to make it to the Disneyland Resort, but glad to hear that it sounds like you are all ready to reschedule your trip. This is a great time to visit the parks now that the Disney100 celebration is in full swing!

    Typically, when you purchase theme park tickets from the Disneyland website, it has you log in to your Disney account on the payment screen - so my guess is that they are connected to your Disney account. I do know that you are unable to make a new park reservation for tickets that had already previously had a park reservation attributed to them until that original date has passed (without canceling the original reservation and/or talking to a Cast Member, which I'll cover below).

    If you haven't already, the first step I would try is visiting to log in to your account. Next, you can hover over "My Disneyland" and select "Ticket and Reservation Details." On the next page, click "View My Park Reservations." Do you see your tickets, now? If so, do they have a park reservation attributed to them? If yes, you can click the "Cancel Reservation" button next to the old dates, and then go you're ready to make new park reservations.

    However, if you continue to run into issues, I would call to speak to a Cast Member on the Tickets line! I'm confident they would be able to help you get your tickets sorted out so that you are ready to enter the parks with your family.

    I do hope that helps, Elizabeth! If you have any follow-up questions as you continue to plan your trip to the Disneyland Resort, please come back and see us here at planDisney!

    Have a Magical Day,
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Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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