Hi Amberia, and welcome to planDisney!
On behalf of my fellow panelists, and my own military family, I would like to thank you for your family's service to our country. My husband just returned from his deployment and we are counting down the days until our family's together time at the Walt Disney World Resort! In my opinion, there is no better place to vacation together, and I'm so happy to hear you're planning your own visit!
If I understand your question correctly, you have purchased
theme park tickets directly from the Walt Disney World Resort. When purchasing directly from Disney, the only way to purchase the
2021 Military Promotional Theme Park Tickets is at the gate; the discount cannot be applied online or over the phone. My family always buys our military promotional tickets on base at the MWR/ITT office. Most base ticket offices carry a variety of military promotional tickets to suit your plans; I would call ahead to see what your base has in stock. You may also order these tickets via email from
Shades of Green.
Amberia, once purchased, Walt Disney World Resort theme park tickets are non-refundable. I would recommend
calling the Existing Tickets line at (407) 566-4985 and speaking with a Cast Member about your options.
Once you sort out your tickets, be sure to make
Disney Park Pass reservations for each day you plan to visit a theme park. The
theme park reservation availability calendar is a helpful tool as you make your plans, but please note it is dynamic and subject to change at any time.
Thank you for stopping by planDisney with your question. As you dream about Mickey Premium Ice Cream Bars and cooling off on Splash Mountain this
summer, be sure to read the
Disney Parks Blog for the latest news and fun stories. Here at planDisney, we're standing by to help if you have any more questions.
Wishing you a magical vacation,
Robyn