Mom And Daughter Sailing Ship Columbia; In costume as captain hook and Peter Pan
  • On Mar 1, 2024
    Christina from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently purchased Disneyland tickets using PayPal pay later and I never received any information about my tickets. How long will it take to get some news on my purchase.

    Hi there Christina,

    Welcome to planDisney - we're so glad you stopped by with your question! It looks like you're planning a trip to the Disneyland Resort coming up in just a few short weeks - how exciting!

    If you purchased your theme park tickets from the Disneyland Resort website, then you should've received a confirmation email already (they usually come within 30-60 minutes of your purchase) - regardless of your payment method.

    If you haven't already, I would recommend checking your spam filter, or searching your email inbox for "Disneyland Confirmation." If that doesn't work, you can try looking on the My Plans hub. Since you have to be logged in to your Disney account when purchasing theme park tickets on the Disneyland Resort website, they will typically show up on this page after your purchase.

    If you're not seeing it in either place, another place to check is your Paypal account to confirm that the purchase went through - it's possible the ticket purchase may not have been completed.

    Lastly, if you're still running into an issue finding your tickets but confirmed that the payment went through then I would suggest calling a Cast Member at the Tickets line. They should be able to look at the specific details of your situation and give a detailed answer on what to do next.

    Thank you again for your question, Christina! I hope you have a fantastic visit to the Happiest Place on Earth.

    Have a Magical Day,
    Greg
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Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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