Family with balloons at Grand Floridian
  • On Jul 17, 2022
    Tammy from AB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently purchased 5 day passes for our family of 4. In the Disney App I can see all 4 tickets, but can only access mine and my 2 sons’. I cannot do anything with my husband’s. How can I fix this? We use the same Disney+ account.

    Welcome to planDisney, Tammy!  We are glad you brought your question to us.

    As a regular Guest like you, I can't know exactly how you have set up your My Disney Experience account, or what the issue might be.  It's good that you can view your husband's ticket under "Tickets & Passes" and that he appears in your Family & Friends List.  This means that you should be able to add him to any dining, resort, or Disney Park Pass reservations you make, and you'll also be able to purchase Disney Genie+ for him and make Lightning Lane reservations.

    My best guess is that even though you share a Disney+ account, perhaps at some point your husband created his own My Disney Experience account.  If you are looking at your Family & Friends list in your My Disney Experience account, you will see the words "Plans Managed by Me" for anyone whose profile you created under your account, such as your sons.  If these words do not appear next to your husband's name, that is a clue that he has his own account or his profile is managed under a different account.  I would suggest trying a different email address that could be associated with an account he may have created.  Although you will still be able to add your husband to any plans you make, if his profile is not managed by you, then you will not be able to modify or upgrade his ticket or edit his personal information.  Those types of things will need to be done via the account his profile is managed under.

    If that doesn't seem to be the issue, sometimes switching between the My Disney Experience website and the mobile app will fix any temporary glitches, or closing the browser or app and then relaunching it and signing in again.

    Tammy, if you need additional assistance, try contacting the helpful My Disney Experience team at (407) 939-4357, or try the online chat feature in the upper right corner of the Help Center page.  You'll be able to provide the email address associated with your account, and a Cast Member can take a look and help diagnose what the problem may be.  If you have any additional questions, please feel free to stop by planDisney again anytime.  We're always happy to help.

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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