Welcome to planDisney, Tammy! We are glad you brought your question to us.
As a regular Guest like you, I can't know exactly how you have set up your
My Disney Experience account, or what the issue might be. It's good that you can view your husband's ticket under "Tickets & Passes" and that he appears in your
Family & Friends List. This means that you should be able to add him to any
dining, resort, or
Disney Park Pass reservations you make, and you'll also be able to purchase
Disney Genie+ for him and make
Lightning Lane reservations.
My best guess is that even though you share a Disney+ account, perhaps at some point your husband created his own My Disney Experience account. If you are looking at your Family & Friends list in your My Disney Experience account, you will see the words "Plans Managed by Me" for anyone whose profile you created under your account, such as your sons. If these words do not appear next to your husband's name, that is a clue that he has his own account or his profile is managed under a different account. I would suggest trying a different email address that could be associated with an account he may have created. Although you will still be able to add your husband to any plans you make, if his profile is not managed by you, then you will not be able to modify or upgrade his ticket or edit his personal information. Those types of things will need to be done via the account his profile is managed under.
If that doesn't seem to be the issue, sometimes switching between the My Disney Experience website and the
mobile app will fix any temporary glitches, or closing the browser or app and then relaunching it and signing in again.
Tammy, if you need additional assistance,
try contacting the helpful My Disney Experience team at (407) 939-4357, or try the online chat feature in the upper right corner of the
Help Center page. You'll be able to provide the email address associated with your account, and a Cast Member can take a look and help diagnose what the problem may be. If you have any additional questions, please feel free to stop by planDisney again anytime. We're always happy to help.
Anne Marie