Hiya Patrick,
Welcome to
planDisney! I always love it when my Prince Charming surprises me with something that I saw at Walt Disney World. I still smile when I look at the necklace he surprised me with a few years ago after I lingered looking at it during a visit. I love that you are trying to bring a little magical surprise to your wife.
I’m not sure what dress your wife was looking for, Patrick, but have you checked out the
Disney Store Online? That is always my first stop if I regret not buying something I saw in the theme parks. Unfortunately, there is currently no way to contact Cast Members at the theme parks or order items found in the store. If Walt Disney World starts offering us the opportunity to purchase items over the phone, I will definitely be the first in line (much to my Prince Charming’s chagrin). For now, your best bet is to check the Disney Store (they are always adding
items so if you don't see it today there is still a chance it could pop up) or see if it is available during your next visit.
I wish I had better news, Patrick, but I hope you can find the dress and pull off this magical surprise. Before I let you go, I wanted to share one additional option with you (though admittedly not my favorite). I’ve heard of several people having success securing items through third-party resellers. Inevitably, there is always someone who purchased something only to find out that it didn’t fit or they have a duplicate. It is always worth a shot but proceed with caution on that path. Please come back and see us if you need anything else.
Happy Planning,
Ashley F.