Captain Mickey with Mom and son
  • On Jul 17, 2022
    John from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently finished a 7 day Fantasy cruise. I had to go to guest services for placeholder information. They explained I would receive an email after getting off of the ship. However, I have not and want to make sure I get my placeholder. What do I do?

    Welcome to planDisney John!

    Ah, 7 glorious nights at sea on the Disney Fantasy! What a perfect way to spend a week. I hope you made magical memories during your cruise. Now let's get your placeholder straightened out so you may begin planning your next at-sea adventure!

    While guests are supposed to receive an email after making a deposit for a placeholder, I know this does not always happen (I did not receive an email after locking in a placeholder on my last cruise). I saw that I was charged for it, so I knew it went through. You have 2 options to get the details on your placeholder. The first is to send an email to Disney Cruise. Fill out the form and they will get back to you. I did this recently, and a Shoreside Guest Services Associate emailed me back in about 3 weeks with my placeholder confirmation number along with its expiration date. 

    Your second option is to call Disney Cruise Line for the needed information. Due to high call volume, wait times may be longer than usual. However, if you already know when you would like to sail, this will be the better option as you will need to call to book your reservation with your placeholder. (They can look up your placeholder and book your cruise all in the same call.)

    If you are not booking in the next few weeks, I suggest the email to save time on hold. Fall 2023 itineraries have been announced, so it is a great time so start planning your next cruise! Browse itineraries, ports, and ships to find the perfect cruise for you and your crew. 

    Have fun planning your next Disney Cruise. Captains Mickey and Minnie can't wait to SEA you real soon!

thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

Related Video

  • thumbnail image for All That’s Included on Disney Cruise Line

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.