I recently cruised on the Wonder. I purchased three photos for digital download. When I go to the website and look at my photos, all of them still have the watermark, and the three I purchased do not show any option to download. How do I download them?

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Answer 1

Ahoy to you, Jane! Thank you so much for visiting planDisney with your question. My pals and I are here and always happy to help.

I'm so sorry to hear that you are having difficulties downloading the photos you purchased while onboard. The Disney Cruise Line website recently underwent some magical enhancements and it seems like a mischievous Stitch got into some of those photos! Those cruise memories and the photographs that capture them are especially important, so let's track them down.

The best way to receive the photos you purchased is to email the Guest Communications Team at dcl.guest.communications@disneycruise.com. The friendly cast members will be happy to sort out your photo situation and get your beautiful pictures to you.

I hope that you had a WONDERful cruise and that if you have any questions or need any help planning a future Disney Vacation that you'll sail back to us at planDisney. We can help answer planning questions about Walt Disney World Resort, Disneyland Resort, Disney Vacation Club, and of course, Disney Cruise Line!

Have a day full of magic,

Adrianna

I recently cruised on the Wonder. I purchased three photos for digital download. When I go to the website and look at my photos, all of them still have the watermark, and the three I purchased do not show any option to download. How do I download them?

Meet the Panelist: Adrianna, California

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I recently cruised on the Wonder. I purchased three photos for digital download. When I go to the website and look at my photos, all of them still have the watermark, and the three I purchased do not show any option to download. How do I download them?”

Meet the Panelist: Adrianna, California

Related Links

Related Video

Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

Thanks for submitting your comment!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask planDisney

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

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Update Browser

I recently cruised on the Wonder. I purchased three photos for digital download. When I go to the website and look at my photos, all of them still have the watermark, and the three I purchased do not show any option to download. How do I download them?