Cinderella Castle 50th Day
  • On Aug 28, 2022
    Alicia from NS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently changed my park reservation, on the website it is showing the correct day and parks however in the app I'm still seeing my original park reservation. Is this just a glitch? I will allow 24 hours and if it doesn't update then I will call.

    Hi Alicia and welcome to planDisney!

    Thank you so much for stopping by, I feel so fortunate as a fellow Canadian Disney fan to be able to help you today and above all, I apologize for your inconvenience and appreciate your patience.

    Alicia, it sounds as if you are an astute Disney vacation planner with an excellent grasp of the My Disney Experience planning available to all Guests, congratulations. If you were successful in modifying your past Disney Park Pass - Theme Park Reservation via your Disney account online, then all should be well with your new plans. Sometimes the My Disney Experience Mobile App is quirky and all it might need is an update, or you may need to perform a restart on your mobile device. Sometimes it might be helpful to delete and re-download the app. If you try all of these strategies and the My Disney Experience Mobile App is not displaying your Disney Park Pass - Theme Park Reservations, please contact Walt Disney World Resort - My Disney Experience and MagicBands for direct support. The knowledgeable and friendly Cast Members are incredibly helpful. I once had an issue with the app during a vacation in Europe and a quick call over resolved my issue quickly and to my satisfaction. If you do end up calling, Alicia, I recommend doing so early morning or later in the evening as wait times may be shorter.

    Did you know that you can create a Disney MagicMobile pass to access your theme park admission from your digital wallet on your mobile device via the My Disney Experience Mobile App and Disney MagicMobile Service? I absolutely love accessing my theme park admission from my mobile device, because I'm the one who always misplaces my physical theme park admission card.

    Alicia, I really hope that you find this information helpful and that you see your Disney Park Pass - Theme Park Reservations listed in your My Disney Experience Mobile App. Stop by again soon so I can share some tips on enjoying Walt Disney World Resort during the Autumn Season to enhance your vacation.

    Best Disney Wishes!
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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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