Guardians of the Galaxy at Night
  • On Aug 11, 2022
    Teddy from Essex Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently cancelled my holiday over the phone and I’m waiting on a refund, I received email confirmation for the dining reservations being cancelled but nothing else? should I have received an email for the rest being cancelled?

    Hey Howdy Hey Teddy and welcome to planDisney!

    I am so sorry to hear that you had to cancel your holiday recently. Let's go over a few things on what to expect and when. 

    When you do cancel your holiday, you should get email confirmations of the transactions. Things such as dining reservations are easier and quicker to do most times without refunds being needed so can move fairly quickly with those items. Other things such as your hotel, ticket and travel accommodations will take a bit longer to fully process. I would give it a good 5-7 business days until you receive an email confirmation of the canceled transaction. You can also check on your My Disney Experience account to see if your reservation is still linked to your account. When it moves through the cancellation process, this will fall off either before or after you receive your email. You should start seeing any refunds being processed around the 7 business day mark as well. 

    If you are not seeing anything happening with your reservations and no further communications by the 7-day mark, I would give Disney a ring and speak to a Cast Member about it just to confirm. 

    I hope all is well on your end Teddy and I really do hope you will be able to reschedule your trip to visit us here in the Most Magical Place on Earth real soon! There is so much happening right now and in the near future which you can keep up with all the latest news over at Disney Parks Blog. Please feel free to reach out and let us know if you have any further questions, we would be happy to help!

    Have a Magical Day, 

    Nick 
thumbnail image for Nick

Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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