Bunkbeds on Starcruiser
  • On Aug 15, 2022
    Jean from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I recently had to cancel a cruise, they said my points are in an "I owe you" account, what hotels or resorts can I use them in, they said not resorts? Is there a time frame in which I need to make a reservation

    Hey there, hi there, Jean! You're as welcome as can be here at planDisney! I'm so happy that you've stopped by with your Disney Vacation Club question. I just love chatting with a fellow Member!

    Don't you just love being a DVC Member?! I know I do! Knowing that my family's next magical adventure is always just around the riverbend is priceless. But with Vacation Points, Reservation Points, Use Years, expiration dates and more, sometimes, it can be as confusing as it is magical. That's why we at planDisney are here, and while I'm bummed to hear that you had to cancel your cruise, I'm thrilled to help you plan your next adventure!

    To use your DVC Membership to book your Disney Cruise Line cruise, you had to convert your Vacation Points into Reservation Points, and these Points remain Reservation Points, even if you must cancel. While you cannot use your Reservation Points to book a stay at a DVC Resort, you can use these Points to book a vacation in a Collection that uses Reservations Points, including the Disney Collection (Disney Resort Hotels) at Walt Disney World Resort, Disneyland Resort and even at the international Disney parks. You can also use your Reservation Points to book Disney Experiences, such as Disney Cruise Line, National Geographic Expeditions, Adventures by Disney, and Star Wars: Galactic Starcruiser, as well as the Concierge Collection. You can even deposit your Points into Interval International! The possibilities for magical vacations are seemingly endless! 

    Your Reservation Points must be used for travel by the end of the Use Year in which your cruise was supposed to occur, and keep in mind that these Points cannot be banked. So, I recommend checking when your booking window opens for the vacation of your dreams on the Booking Guidelines page on the DVC website, and if you are already within your booking window, call Member Services to check availability and make your reservation as soon as possible. 

    If you don't think that you will be able to travel before your Reservation Points expire, you can extend the life of your Points up to two years by depositing them into Interval International for future use. Just be sure to do so more than 45 days before the end of your Use Year. Points equal magic, so, may no magic be left behind!

    I hope this was helpful, Jean, and I hope you book the magical vacation of your dreams. A dream is a wish your heart makes, so, may all of your travel wishes come true. Please stop by any time with any vacation planning or DVC questions you may have along the way. You've got a friend in me!

    Welcome Home,

    Mandy

thumbnail image for Mandy

Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

Related Video

  • thumbnail image for Disney Vacation Club Portfolio of Resorts

Tips from a Disney Vacation Club Panelist

The Most Unique DVC Room My Family Has Ever Stayed In

view tips

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.