Polynesian pool
  • On Aug 24, 2021
    Amanda from FL Asked

    I recently bought a resort stay through GovX for next weekend. They provided a confirmation e-mail but the number they provided does not attach to the app when I enter it in to “link reservation.” Any ideas if the actual reservation number comes later?

    Hi Amanda! Welcome to planDisney.

    Have you seen the gif where Donald Duck is swooning with heart eyes? That's me thinking about your resort stay next weekend! A weekend getaway at a Disney Resorts Collection hotel, with some pool time, some Mickey-shaped snacks, and some magic in the air sounds perfectly restorative. Enjoy every minute!

    Amanda, sometimes promotional tickets and reservations have unusual confirmation or reservation numbers, and they can be challenging to link. I don't think those reservations work like those for the Walt Disney World Swan and Dolphin hotels, which are operated by a third party but do have separate confirmation numbers that are compatible with Disney's system.

    I recommend logging in to the desktop version of My Disney Experience to see if you can link the reservation there. Once logged in, navigate to "My Plans" and then hover over "Resort Hotel" and then click "Link a Reservation." If the number still is not accepted, I recommend calling the Disney Reservations Center at (407) 939-1936 for assistance from a Cast Member. Hold times are longer than usual right now, but hang in there. Another option is using the Chat with a Cast Member feature in the My Disney Experience mobile app.

    Thanks for stopping by today, Amanda! I hope you enjoy your resort stay. If you think of any further questions as you count down the days, your friends at planDisney are here to help.

    Wishing you much magic,
    Robyn
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

Related Video

  • thumbnail image for Resort Amenities

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.