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  • On Oct 9, 2010
    Angelina Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I recently bought an ornament at Disney World. The salesperson said if it did not make the flight home in one piece i should go to disney.com and it would be replaced. the ornament did get broken, but i can't find where i should go for help. any ideas?

    Hello, Angelina!

    Thank you so much for your question.  I hope your recent trip to the Walt Disney World Resort was, well, simply MAGICAL.  I  so sorry to hear about your ornament, but hopefully we can get this resolved quickly.

    I would recommend calling Merchandise Guest Services at (407)363-6200 and speak with a Cast Member concerning your recent Disney purchase.  They will be happy to direct you in the right direction.  You may also want to try www.DisneyParks.com/store.

    Angelina, I hope you get the help you need.  The folks here at Disney are wonderful and I know you will.  

    Have a MAGICAL day!
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Meet the Panelist: Diane, Texas

Hello! My name is Diane and I am a mother of three great boys (ages 21, 17 and 16) and a fantastic wife from the great state of Texas!   A Walt Disney World vacation will leave you with many beautiful memories to last a lifetime. Learn More About Diane

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