Toy Story Land Woody Entrance
  • On Aug 1, 2022
    Liam from Essex Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, We recently added a guest onto our resort reservation however when we try and match this guest to their existing My Disney Experience Account on the resveration, it keeps saying “something went wrong” or simply just won’t work.

    Howdy Liam!

    Welcome to planDisney, and thank you for sending us this question, partner! I am sorry to hear that you are experiencing some issues linking your whole party to your reservation. Must be Emperor Zurg causing some trouble again! Woody always stressed the importance of having a moving buddy, so hopefully we can link you to yours and send some Disney magic your way.

    First, my number one tip when experiencing technological issues is to use a different device or browser to log into your My Disney Experience account. Indeed, I find that whenever my mobile app doesn't work, switching to my web browser apps or computer typically solves the issue, and vice versa. If you want to go one step further, you can clear your cache history, which may also cause some bugs. Second, if you are still experiencing issues, don't hesitate to signal Star Command for help! While Buzz Lightyear can just use his spacesuit to contact them, you may use the phone number available online to speak with a Disney representative. Indeed, Disney representatives will simply be able to properly link your reservations to the correct members in your party. I am eternally grateful for Disney Cast Members!

    Should you want to go to infinity and beyond with your Disney experience, I highly recommend that you check out the brand new MagicBand+ device now available online, on shopDisney and at select merchandise locations at the Walt Disney World Resort! These new MagicBands have the same functions as the previous series in addition to brand new interactive activities that will revolutionize the way you enjoy the theme parks. MagicBand+ allows you to engage with the Disney Fab 50 Character Collection throughout the theme parks or hunt for bounties around Star Wars: Galaxy's Edge! Plus, you will even get an extra dose of Disney magic while enjoying the nighttime spectaculars, Disney Enchantment and Harmonious. Make sure to download the My Disney Experience mobile app and the Play Disney Parks app to enjoy this new gadget to the fullest!

    I hope this was helpful, Liam, and that you and your Ohana will have the best day ever on your upcoming trip around Andy's backyard! If you have any other questions in the time leading up to your holiday, please don't hesitate to reach out. You've got a friend in us here at planDisney!

    Have a magical day,

    Ariane
thumbnail image for Ariane

Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.