Mickey at Disney's Hollywood Studios
  • On Feb 12, 2020
    Stephen from Suffolk Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I recently activated my account and used my reference on my previous phone, I have not changed to a different phone, signed in and I can't seem use my reference again, how do I change it so I can use it on my new phone? Thanks

    Hi Stephen!

    Welcome to the Disney Parks Moms Panel.

    It's always a pleasure to answer questions from my fellow UK Guests.  I can understand how frustrating it is when trying to sign into your account on a different device, and I am assuming you mean you are having difficulty adding your booking reference to your My Disney Experience Account?  As you may need some technical assistance with this, I recommend that you call the Technical Support team on UK freephone number 0800 169 0749, or if you have made your booking direct with the Walt Disney Travel Company International, you can call 0800 028 0778 (also a freephone UK number) between noon-10.00pm daily for any technical support with My Disney Experience.  Please have your booking reference handy when you call.

    I see your arrival date will soon be here, also meaning that your FastPass+ reservation day will soon be here too.  If you are staying at a Disney Resort hotel, your 60-day window opens up on Saturday 7th March 2020, and if you are staying elsewhere your 30-day window opens on Monday 6th April 2020 at 12.00 noon (UK).  Sometimes it opens a little earlier, so I am always ready to select my favourite attractions at 11.45am!

    Dining reservations at Table-Service restaurants are also highly recommended, and these can be made up to 180 days in advance, online or by using your My Disney Experience account.

    Please come back and visit us if you have any further questions.  We will be happy to help you plan your magical holiday to Walt Disney World Resort, and keep your eye on the Disney Parks Blog for all the latest official news and updates on any events that may be happening during your stay.

thumbnail image for Susan

Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of the 2012 Walt Disney World Moms Panel. I love visiting Walt Disney World and I look forward to answering your questions when you are planning your magical vacation to Walt Disney World. Learn More About Susan

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