Family with Mickey and Minnie
  • On May 14, 2023
    Sandra from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have just received word that my cousin and his son may not be able to come to California to use the tickets and reservations that we have made for June 6, 2023 for medical reasons. Can I change the names on the tickets and reservation?

    Hey there, hi there, Sandra!

    Welcome to planDisney and we certainly appreciate you coming to us with your question! I'm sorry to hear that your cousin and his son may have to postpone their trip to the Disneyland Resort. We'll keep them in our thoughts and hope that they make a speedy recovery! 

    Thankfully, Disneyland Resort Theme Park Tickets are very flexible and they also have long shelf lives before expiration. The names on the tickets will not be a factor as they do not check ID at the gates prior to entry. It's more for you to keep track of the individual ticket in your Disneyland account. However, the Cast Members will take your photo the first time the ticket is used to make sure the same person is using that particular ticket for future entries. If you would still like to change the name on the ticket, please call Ticket Guest Services and a Cast Member will be able to help you.

    If you would like to change the actual reservation date, log in to your Disneyland account and navigate to the Tickets and Reservations page. Click on "Make or Modify Park Reservations" and select the date that you would like to reschedule. Disney just implemented a change in their system so you no longer have to cancel your reservations before rescheduling! 

    Sandra, I certainly hope that your family will be able to visit the Disneyland Resort together as planned. I would recommend making it a point to experience Mickey & Minnie's Runaway Railway as it is the newest attraction there and it's a wonderful ride for the entire family! The summer season will have started as well, so think about adding Genie+ to your tickets to avoid waiting in standby queues. 

    I hope that was helpful for you, Sandra, and thanks again for stopping by. If there is anything else that we can help with, please feel free to reach out to us again anytime!

    Have a Magical Day!
    -Al
thumbnail image for Al

Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.