I’ve received two tickets from Disney Epcot 2023 and was told they were valid until December 31st of 2024. I’m trying to add them to my account to use. They won’t connect and go through and I was wondering why?

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Answer 1

Hey there, Larry, and welcome to planDisney.

It is frustrating when I have Walt Disney World Theme Park tickets in hand but am unable to connect them to my My Disney Experience account. If I am on site I take the ticket to a ticket window, Guest Services window, or to the Disney Ticket Center at Disney Springs. When I need to manage those tickets from home I call Disney directly and they help me with this technology glitch. It may be as simple as the tickets being hidden in your My Disney Experience account due to the original purchase date. A Cast Member will sort it out for you.

Larry, I hope this solves your issue. If you run into additional issues then we may need Basil of Baker Street, the Great Mouse Detective! Please feel free to stop by planDisney again for more Disney vacation planning advice.

Enjoy making many Magical Memories.

~Jason

I’ve received two tickets from Disney Epcot 2023 and was told they were valid until December 31st of 2024. I’m trying to add them to my account to use. They won’t connect and go through and I was wondering why?

Meet the Panelist: Jason, Georgia

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I’ve received two tickets from Disney Epcot 2023 and was told they were valid until December 31st of 2024. I’m trying to add them to my account to use. They won’t connect and go through and I was wondering why?”

Meet the Panelist: Jason, Georgia

Related Links

Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

Thanks for submitting your comment!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

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Ask planDisney

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

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I’ve received two tickets from Disney Epcot 2023 and was told they were valid until December 31st of 2024. I’m trying to add them to my account to use. They won’t connect and go through and I was wondering why?