Mom and child riding Seven Dwarfs Mine Train
  • On Aug 2, 2019
    Rchelle from Suffolk Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hello, I received my park tickets last week and linked them to my ‘My Disney Experience’ BUT it’s my old account. So I don’t know how to delete them to add them to my new account. Can anyone help me please? Thank you.

    Hi Rochelle!

    Thanks so much for sharing your question with the Disney Parks Moms Panel. I'm so glad you reached out because, as you know, you definitely need to get this straightened out.

    Please call the experts on the Internet Help Desk. Their phone number is 0800 16 90 749. They have helped me in the past and they are my go to for any technical challenges I have with My Disney ExperienceMagicBands and FastPass+.

    I know you must be eager to make your FastPass+ selections so I encourage you to reach out to them so you can continue making your vacation plans.

    It's such an exciting time to be planning a Walt Disney World Resort vacation! As I'm sure you know, Star Wars: Galaxy’s Edge, an All-New Land, opens August 29, 2019! Then, Star Wars: Rise of the Resistance is going to open on December 5, 2019. It's going to be incredible! Enjoy every galactic moment!

    I'm sending happy thoughts and lots of pixie-dust your way as you work to make changes to your My Disney Experience account.

    Have a magical day!

thumbnail image for Kari

Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

Learn More About Kari

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