Boy; Mickey Mouse; Mickey Balloons; Main Street U.S.A; Magic Kingdom
  • On May 15, 2025
    Doreen from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I received a notification from Disney that payment is due on my remaining balance. I went to my Disney Experience, but cannot find a single button, prompt, or any type of balance information OR anywhere to pay this balance. Please Help! Thank you!

    Hiya, Doreen! If it's time to pay the remaining balance on your Walt Disney World Resort vacation package, it means it won't be long before you are walking down the middle of Main Street, U.S.A. It's the heartbeat of America - the heartbeat of a holiday. Hot dog! 

    The easiest way to pay your balance is through the Walt Disney World website. Go to "My Plans" and scroll to your Disney Resorts Collection hotel. With your reservation information (resort name, dates, and confirmation number), you should see the remaining balance and a blue "Make a Payment" link. You can simply select the link and follow the prompts to enter your payment method and complete the transaction. Bibbidi Bobbidi Boo! Once you know where to look, it should be easy to do.

    If you still can't find this information, you can call Disney Resort Hotel Reservations and Tickets. Cast Members can take your payment information over the phone. You can also chat with a Cast Member online. Just click the "Help?" icon you can find on the right-hand side on most web pages. They will most likely send you a link for you to sign into your account. With this, they can take a look at your account and help you navigate to the page you need. 

    Doreen, I am sorry you are having challenges, and I wish upon a star that you can get this completed. Then, it's time to start the packing list and set your sights on the magic to come. If you have any other questions, please come see us again at planDisney.

    Thinking of the Happiest Things!
    Jana
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Meet the Panelist: Jana, Georgia

Hi, everyone! I’m Jana, a Disney-loving wife and mom from Atlanta. My boys (my husband and sons) are the greatest joys in my life. We have so many magical memories from our vacations at Walt Disney World Resort and aboard Disney Cruise Line. I welcome the chance to share my knowledge and advice in helping you plan your visit to the Most Magical Place on Earth. Learn More About Jana

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