Cinderella Castle 50th Night
  • On Aug 30, 2021
    Nancy from FL Asked

    I never received the magnet with the orange on it. I have tried several ways of contacting someone about this with no success. I found this site and hope that it resolves my issue. Can't wait to hear from a cast member and receive it.

    Hi Nancy!

    Thank you for stopping by planDisney with a great question!

    I am so sorry to hEAR that you have not received an Annual Passholder magnet in the mail! I wish I could send you one. Unfortunately I am going to have to direct you to the Annual Passholder V.I.PASSHOLDER Support line. I also had not received a magnet once. I called the V.I.PASSHOLDER Support line and spoke with a Cast Member who was able to ship one to me. It took a few weeks for my magnet to arrive. Do make sure they have your current mailing address.

    Once you get that magnet, I trust you have the perfect spot for it! My family puts ours on the side of our refrigerator at home. As you plan your next visit, I trust you have reviewed all of the dining and merchandise discounts available to Annual Passholders. My family makes good use of the merchandise discounts when we visit. 

    While you wait for your magical mail, keep an eye on the Disney Parks Blog for exciting updates about the parks and resorts. We are headed down this weekend to preview Remy's Ratatouille Adventure and my girls and I are so excited! We are also ready for The World's Most Magical Celebration

    Nancy, once again, I wish I could wave my magic wand and send that magnet to you! I am sending a little extra pixie dust trusting that your magnet adventure will end soon with some wonderful V.I.PASSHOLDER Support!

    Magic and memories,
    Donyell
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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