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  • On Jun 6, 2022
    Adriana from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I never received my magic key welcome package. I made a chat using the DL app in Nov and the cast member told me they were still filling the orders.Now I’ve reached out and a cast member told me to contact my local post office. Is there a way track it?

    Welcome to planDisney, Adriana! I'm glad you found us and asked this question. I'm happy to help!

    Congratulations on becoming a Disneyland Magic Key Holder! I hope you have been enjoying being part of this magical club! I'm so sorry that you haven't received your Welcome Package as a Magic Key Charter Member. I'm unsure what delivery method is used for you to track it, but because you haven't received it, I would suggest that you call (714) 781-7277 to inquire about its status.

    A tip I have for you is to follow Disneyland Magic Key on Instagram to stay up-to-date on the latest news and offers with your Magic Key to The Happiest Place on Earth. When you're ready to plan a visit to either Disneyland Park, Disney California Adventure Park, or both, please stop by planDisney again with any questions you might have. We're always happy to help!


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Meet the Panelist: Lisa, Colorado

Hi everyone! I’m Lisa from Colorado where I live Happily Ever After as a mom, wife, and kindergarten teacher! I was raised on all things Disney and fell in love with Walt Disney World Resort on my first visit at seven years old. I'm an annual Passholder and I love to eat, drink and shop my way around the World. It’s truly my laughing place and I’m excited to help you plan special memories at The Most Magical Place on Earth! Learn More About Lisa

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