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  • On Aug 20, 2019
    Brenda from NJ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We received our magic bands, but do not like them and want to return for different ones. There is no return address in the box.

    Hi Brenda!

    Welcome to the Disney Parks Moms Panel.

    MagicBands hold so much useful information, including details of our theme park tickets, our Memory Maker photos from select attractions, character dining, and photo spots around the parks, our hotel room key, and any charging we wish to make to our room account.  They are also waterproof, so we can confidently wear them at the pool, or the water parks - Disney's Typhoon Lagoon and Disney's Blizzard Beach! We can select and customise our choice of MagicBand, by using our My Disney Experience account, up until 11 days before our visit, and there is also currently a special offer of selecting premium design MagicBands at a reduced special price.  Residents of the United States may have the order shipped to a home address in advance, and all International visitors will collect the MagicBands at the Disney Resort hotel at check-in.  If you have already received your MagicBand order, and there is something wrong with them - ie they are broken, or you have inadvertently received the wrong colour - you may call the number in this Phone Directory for My Disney Experience, MagicBands and FastPass+ (407) 939-4357 and they will do what they can to replace your MagicBands for you.  If you simply don't like your choice, I would also call this phone number to discuss this.  Please note that replacement bands may be subject to a fee.

    Please come back and visit us if you have any further questions. We will be happy to help you plan your magical vacation to Walt Disney World.
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Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of the 2012 Walt Disney World Moms Panel. I love visiting Walt Disney World and I look forward to answering your questions when you are planning your magical vacation to Walt Disney World. Learn More About Susan

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