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  • On Aug 11, 2020
    Khalil from FL Asked

    Hello, I have received an email on the 14th of July to update my annual pass holder and I accidentally cancelled so my question is how can I try to update it again?

    Hi Khalil,

    I'm happy to welcome a fellow Florida Resident passholder to planDisney! As you know, because of the current extraordinary circumstances, Walt Disney World offered passholders a limited time opportunity to cancel annual passes. Passholders like you and me were sent a personal link to use, if we chose, to discontinue our passes. That link was for one-time use and expired on August 11, 2020.

    I'm sorry to hear that you accidentally hit the wrong button when you accessed the link and canceled your pass inadvertently. My best suggestion to rectify the situation is to call V.I.Passholder Support at (407) 939-7277. The expert Cast Members there should be able to help.

    As a reminder, because of enhanced health and safety measures, all guests -- including annual passholders -- must make a reservation to enter one of the theme parks using the Disney Park Pass system. 

    Good luck, Khalil. I hope V.I.Passholder Support can help you clear up your situation with your annual pass and that you can return to a world of Magic very soon. 

    Wilma
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Meet the Panelist: Wilma, Florida

We live 90 miles from Walt Disney World and have visited frequently for 20 years. Disney is the place our family can relax together, try new things (especially interesting food) and have conversations, no matter what park we visit or where we stay.
Learn More About Wilma

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