child with Mickey
  • On Aug 11, 2023
    Radouan from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just received my disney annual passes,and I didn't my wife name and my son on those passes,

    Hey Radouan,

    Welcome to planDisney and the Annual Passholder family! 

    To make sure that I answer your question properly I am going to break it down into some possible scenarios. Just select the one that applies to you. 

    You just purchased the Annual Pass online: 

    - Check your email for one from "Walt Disney World Reservations." It will have a "Tickets Confirmation Number" that will show your purchase and who you purchased for. 
    - You should see three passes listed: one for you, your wife, and your son. Just an FYI, each annual pass only covers one person. There are no family passes. 
    - If you wish you can link these tickets to your My Disney Experience account.
    -In your My Disney Experience Account you can choose to also reassign these tickets. Just scroll down to "Tickets, Passes & Memory Maker" and find the Annual Passes listed. You will find an option to reassign right underneath each ticket. This is only possible if the pass has not been used yet. 

    You received an incorrect physical card after visiting a Guest Relations or Ticket booth in the Parks:

    - I'm not sure why the Cast Member who assisted you did not realize that the Annual Pass card you received did not have the right names but I would return to any Guest Relations, ticket booth, or the Disney Ticket Center in Disney Springs to have that corrected in person. Physical cards can only be received in person and you may need to present your ID and possibly proof of Florida residency (depending on the type of Annual Pass purchased).

    Neither of the scenarios I listed apply

    - Please call Walt Disney World and speak to a Cast Member. I suggest calling the Annual Passholder line for VIP assistance. 

    I do truly hope this helps. I was trying to figure out what could have gone wrong with your Annual Passes but I apologize if I misunderstood your question. If you need further guidance we are here to help!

    Happy Planning!

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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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