Rapunzel in Tangled the Musical
  • On May 3, 2022
    Ed from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I never received a copy of my final statement after my recent cruise on the Magic and can't access the info on the app or find it on the website. How can I obtain a copy of my final statement?

    Ahoy there, Ed! Welcome aboard planDisney!

    Ah, recently on the Disney Magic? I hope you had a great time taking in all the excitement, entertainment, and, well...MAGIC of your recent Disney Cruise Line adventure! From dining with Rapunzel and Flynn and their friends at Rapunzel's Royal Table, to racing down the AquaDunk, I'm sure the memories of this cruise will last a lifetime! 

    When it comes to your folio, I pulled into port to chat with a crew member about the status of Guest folios like yours, and they confirmed that Guests are no longer able to view their folio in the Disney Cruise Line Navigator app after disembarking. You're correct that this is a change from before, so like the navigating the shifting tides, it looks like this will take a bit of getting used to! 

    But I do have some good news, Ed! You can still get a copy sent to you by reaching out to a crew member either by calling, through live chat, or email - all of which you can find information about in the help center section of the website! You'll have your folio in hand quicker than you can say "Onboard Booking" to verify your charges and close the proverbial book on this chapter of your Disney Cruise Line adventure! I'm sorry that may not be the course you were hoping to set, but as they say, "any port in a storm," right?

    Thank you so much for sailing my way your question, Ed, and if any others surface while you reflect on your recent cruise - or if you start planning another - you know where to find me here at planDisney! 

    Until then, I'll SEA ya real soon! 

    Andrew
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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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