Welcome to planDisney, Courtney, thank you for consulting us with your excellent question!
Courtney, I apologize that you have not received your ticket confirmation. Typically, when purchases are made from disneyworld.com Guests have the option to print or download the tickets as PDF files, you should have also received an email confirmation. Sometimes emails have a way of entering the Spam folder or in the Promotions section of emails. As well, please check your computer downloads again to make sure that you don’t already have your ticket PDF files.
If you still do not see those ticket PDF files, Courtney, then please try the following:
1)
Log into your
Disney account and double-check “My Plans” in the My Disney Experience tab on the top right of the page. As you roll over it, it will say, “Dining, Resort Hotel and Tickets.”
2) Please click on “Dining, Resort Hotel and Tickets” to see if your reservation is there. At times, purchases appear automatically in your account and other times you have to associate them by linking reservations and purchases.
3) To reach for assistance, on the opened Disney website, on the far right, you will see a new feature with three options,
Chat, Email, or Call. Click on any of those options to begin your inquiry. I have found that redialing repeatedly sometimes gets me through to the queue.
I apologize for these long telephone queue waits, phone lines are sizzling with activity right now because of our gradual
Returning to a World of Magic, it is Walt Disney World Resort's
50th Anniversary, and people are excited to return to their happy place once again.
Courtney, have you heard about the incredible
Star Wars: Galaxy's Edge at Disney's Hollywood Studios? You can live your own Star Wars story on the village of Black Spire Outpost on Batuu, with immersive stays at
Star Wars: Galactic Starcruiser luxury hotel!
Disney Tips: Don't forget to make
Disney Park Pass reservations, and enhance your visit with the
Disney Genie service to create your "Best Disney Day!"
Best Disney Wishes ~ Jacqueline