Cinderella Castle 50th Day
  • On Jan 16, 2022
    Courtney from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We never received a confirmation email after purchasing our tickets over the phone. Why and how do we go about receiving one??

    Welcome to planDisney, Courtney, thank you for consulting us with your excellent question!

    Courtney, I apologize that you have not received your ticket confirmation. Typically, when purchases are made from Guests have the option to print or download the tickets as PDF files, you should have also received an email confirmation. Sometimes emails have a way of entering the Spam folder or in the Promotions section of emails. As well, please check your computer downloads again to make sure that you don’t already have your ticket PDF files. 

    If you still do not see those ticket PDF files, Courtney, then please try the following:


Log into your Disney account and double-check “My Plans” in the My Disney Experience tab on the top right of the page.  As you roll over it, it will say, “Dining, Resort Hotel and Tickets.” 

    2) Please click on “Dining, Resort Hotel and Tickets” to see if your reservation is there. At times, purchases appear automatically in your account and other times you have to associate them by linking reservations and purchases.

    3) To reach for assistance, on the opened Disney website, on the far right, you will see a new feature with three options, Chat, Email, or Call. Click on any of those options to begin your inquiry. I have found that redialing repeatedly sometimes gets me through to the queue. 

    I apologize for these long telephone queue waits, phone lines are sizzling with activity right now because of our gradual Returning to a World of Magic, it is Walt Disney World Resort's 50th Anniversary, and people are excited to return to their happy place once again.

    Courtney, have you heard about the incredible Star Wars: Galaxy's Edge at Disney's Hollywood Studios? You can live your own Star Wars story on the village of Black Spire Outpost on Batuu, with immersive stays at Star Wars: Galactic Starcruiser luxury hotel!

    Disney Tips: Don't forget to make Disney Park Pass reservations, and enhance your visit with the Disney Genie service to create your "Best Disney Day!"

    Best Disney Wishes ~ Jacqueline
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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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