Family on dock at Grand Floridian
  • On Apr 7, 2023
    Keith from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I received complimentary park tickets after we had already booked and paid for 5-day Park Hopper tickets. Is there any way to apply the complimentary tickets as a credit against the tickets we already bought?

    Hi there, Keith!

    Welcome to planDisney and thanks so much for stopping over with your question about Walt Disney World Resort theme park tickets. Oh boy - it looks like you're planning to visit The Most Magical Place on Earth in just a few short days! I'm happy to help you understand how to maximize the value of your theme park tickets.

    What a pixie-dusted predicament you've found yourself in, Keith! I understand that you've purchased 5-day theme park tickets with the Park Hopper option and subsequently received complimentary tickets as well. Since complimentary theme park tickets have no cash value, I'm afraid that you won't be able to apply them toward the amount you paid for your existing tickets. However, the 5-day theme park tickets you purchased will retain their value even after they've expired! The amount originally paid for wholly unused, expired Walt Disney World theme park tickets may be applied toward the purchase of new, unexpired theme park tickets at the current rate. At the time of the transaction, you'd just be responsible for the difference between the original amount paid and the cost of the new tickets, if any.

    Keith, my recommendation is that you use the complimentary tickets on this upcoming trip, instead of the tickets you originally purchased. Doing so will allow you to use both sets of tickets, even if your 5-day Park Hopper tickets expire before you're able to use them. To complete this modification, I encourage you to reach out to the friendly Cast Members at the Existing Tickets phone line for assistance. Alternatively, you could visit any Walt Disney World Resort theme park ticket booth or the Disney Ticket Center at Disney Springs once you arrive on-site. It's important that your theme park reservations remain unchanged in this transaction if you hope to keep your original plans, and a Cast Member will be able to help you out with this.

    I'm wishing you a magical and memorable visit to the Walt Disney World Resort, Keith! If you have any additional planning questions, please feel free to reach out to us at planDisney again anytime - we're all ears!

    See ya real soon,


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Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks! For my family, it's a mix of both new and nostalgic that keeps us returning to the Walt Disney World Resort year after year. Throughout my life, I've been fortunate enough to experience many milestones and unforgettable moments at Disney Destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

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