Sunset at Disney's Animal Kingdom
  • On Feb 28, 2022
    Adriana from sao paulo Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When will I receive my Passholder Welcome Packet?

    Hi there, Adriana! Welcome to planDisney. Thank you so much for stopping by with your question!

    As a Walt Disney World Annual Passholder, you're entitled to a myriad of amazing benefits. Some of those benefits are the famous and exclusive Annual Pass magnets and other special gifts offered throughout the year, so it's only natural that you're asking about that! 

    Adriana, as per the Disney Annual Pass Terms & Conditions, Passholders will be eligible to receive periodic mailers and newsletters, as well as other communications about the Walt Disney World Resort. These communications may be sent to you by postal mail or by email, based on the contact information provided to the Annual Passholder program. Keep in mind, however, that this mail could be different for you as an international Annual Passholder. I know it has been different for me as a Mexican Guest in the past, so it may very well be the case for you as well!

    Since there is no way for me to know when or if you will receive a Passholder welcome packet, I would suggest that you contact the V.I.Passholder Support team by calling them at +1 (407) 939-7277 or by sending them an email through this handy form. Remember that the V.I.Passholder Support team is there to help you with any and all questions about your Walt Disney World Annual Pass!

    Thanks again for stopping by, Adriana. I hope that my answer has helped clarify some of your uncertainty. Please feel free to ask us any other questions you might have in English or in Portuguese! We're always happy to help. 

    Tenha um dia mágico!

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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