Tiana and little girl at DLR
  • On Nov 22, 2023
    Brandi from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello when do I receive my Disneyland tickets purchased

    Hi there Brandi,

    Welcome to planDisney and thanks so much for your question!

    The specific answer to your question will largely depend on where you purchased your theme park tickets from, but if you got them from the Disneyland Resort website then you should already have access to them!

    You should have a confirmation email in your inbox - I would suggest searching for "Disneyland Confirmation." The correct email will also include in the subject line "(#DD....)" with a long number after it. This email will walk you through all the details of your ticket including the order date, expiration date, and delivery option.

    Two other places you can check would be on the Disneyland mobile app and the Disneyland Resort website. 

    On the app, you'll tap the menu button (≡) then "Tickets and Passes," and you should see them here. On the website, I would recommend visiting the My Plans hub where you'll also be able to make and manage any reservations for your trip that you're interested in as well!

    If you purchased your tickets through a third party, then you can reach out to them to see when the tickets will be delivered. If you purchased them through the Disneyland Resort website but are still having trouble finding them then I would recommend reaching out to a Cast Member at the Tickets line! They should be able to help you with the specific details of your situation.

    Thanks again for your question, Brandi! I hope you have an amazing time on your next visit to the Happiest Place on Earth.

    Have a Magical Day,
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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