Special Needs Family with Mirabel; girl in costume; Encanto
  • On Sep 10, 2024
    Nickell from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I reassign a ticket in the Disney app? There is no "reassign" option under the ticket.

    Welcome to planDisney, Nickell! You've asked a really great question and I'll be happy to offer some guidance so you can continue preparing for your upcoming trip to Disneyland Resort. 

    Indeed, you've already noticed that the official Disneyland mobile app does not have a feature that permits reassigning the ticket to another Guest. This is because standard theme park tickets are generally not assigned to a Guest until they reach the turnstiles and scan their ticket for the first time. At that moment, a Cast Member will take your photo, and the ticket is officially assigned to you and will no longer be able to be reassigned. In general, the names you place on the ticket at the time of purchase are simply intended to help Guests keep them organized but are traditionally not verified with identification. Some exceptions to this practice do exist for Guests who are using Magic Key Passes or special offer tickets like the current Anaheim Resident ticket which requires proof of residency in the form of valid, government-issued photo ID. I will share that you can certainly gift the ticket to someone else in your party, but you should be aware that the eTicket terms and conditions state that tickets may not be resold or transferred for commercial purposes.

    Nickell, if you find that you'd still like to change the name that was originally assigned to your ticket, you can call the Tickets line and request this name change with a Cast Member. They'll be happy to help you with this request. 

    I hope these are helpful suggestions for now, Nickell. Please don't hesitate to come back to planDisney if you have other questions that we can help answer! We'd love to see ya again real soon.

    Magically yours,
    Tishra
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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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