Disney 100 DCA; trolly; night
  • On Feb 4, 2024
    Kerrie from Jersey Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The reassign option appears to be unavailable on my app- why is this?

    Welcome to planDisney, Kerrie! I'm so glad you shared your question with us. We're always happy to help our fellow Guests plan their most magical vacations. 

    I hope I understand your question correctly that you're looking to reassign a ticket to Disneyland Resort within the official Disneyland mobile app. While you can certainly use the mobile app to add and link tickets among the members of your travel party, the ticket assignment process is officially initiated at the time of first use. Once a Guest scans the ticket at the theme park entrance, a Cast Member will take their photo and this will be used to verify the identity of that Guest for the duration of the ticket's valid use! A ticket is not able to be reassigned or transferred if it has already been scanned for entry. Typically, the names placed on tickets at the time of purchase are intended to help Guests keep their tickets organized, but if you ever need to change the name on a ticket you can call the Tickets line to speak with a Cast Member and request this change. I am not aware of a way to do this in the Disneyland mobile app. 

    If, by chance, your visit is planned for a different Disney destination such as Walt Disney World Resort in Florida, there is a way to reassign tickets within the My Disney Experience mobile app. I hope this was a useful set of recommendations, Kerrie, but if you still need clarification or if we can answer any other questions, please feel welcome to come back to planDisney! I hope your next trip is full of the most magical moments with your loved ones. 

    Wishing you Wondrous Journeys,
    Tishra

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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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