Teens Taking Selfie with Donald Duck
  • On Aug 31, 2022
    Roni from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! Really hoping for some help! We came back from Disneyland in late June. I downloaded all my photos from Disney Genie to my camera roll and just went back to save them to the computer and they are gone. Any idea why? They were downloaded for sure!

    Hiya, Roni!

    Welcome to planDisney!

    Oh no! I'm so sorry to hEAR about your Disneyland PhotoPass photos, Roni! I too have lost some precious Disneyland memories and it's just awful - not only because you paid for the service but I also think about the time standing in lines to meet characters or squeezing up to the photo viewing platform trying to see the on-ride photo code at the end of an attraction. My hEARt is breaking for you!

    Disney PhotoPass Photos taken at Disneyland Resort will typically stay in your PhotoPass account for 45 days from the date they were taken. Guests with a Magic Key annual pass usually have photo privileges for a yEAR. I sadly lack the proper magic mirror to see into your PhotoPass account, Roni, but there used to be a way where you could pay to extend the access life of the photos in your account for another 30 days. I'm not sure if that's something that can be added to images that are no longer in an account, but it's certainly worth calling the Disneyland Resort PhotoPass Helpline at (714) 520-7106.

    Pro Tip: When you say that you saved the photos to your camera roll, do you mean you saved the photos from your Disneyland Mobile App to your smartphone or tablet? If so, you should be able to upload those saved images to any online photo printing service.

    Again, I'm so sorry for this photo pass snafu; I really do hope that the PhotoPass Helpline Cast Members are able to work some pixie dust for you, Roni! Be sure to follow the official planDisney Panel Instagram account where we share all kinds of tips and tricks for your next trip home. And if you have any more Disneyland Resort vacation planning questions, We're All Ears!

    ~Kristen N. 
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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