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EPCOT; Mother and Son; Spaceship Earth
  • On Jan 7, 2008
    Maggie from GA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I have REALLY BAD service at the Luau, can I ask that my server NOT be given the automatically applied 18% tip?

    Hi Maggie,
    You certainly have every right to speak with a manager and ask to have the tip NOT given to your server.  I actually can tell you a story about a recent visit to Walt Disney World  when I was on the dining plan and ate at one of my favorite restaurants Coral Reef, located in Epcot at The Living Seas.  On this particular night I had received very bad service (maybe my waitress was having a bad day!) but anyways, I had a big problem knowing that she could act like this still knowing no matter how she treated us, she would still receive a quite large tip.  I spoke to the manager and he thanked me for letting him know and said she would definitely not receive her tip and that he would speak with her.  I did also tell him that this was my first (and hopefully only) complaint I have made in one of Disney's restaurants and that I have always had exceptional service.
    So long story short, I think management is happy to hear when someone is not happy as they thrive on the best possible customer service.
    Have a wonderful eating experience!
thumbnail image for Brigitta

Meet the Panelist: Brigitta, British Columbia

I am a Canadian citizen working in the tourism industry. My Disney World experiences started with my family when I was just a little girl. I have continued this tradition with my daughter who has been there now more than 15 times. Learn More About Brigitta

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