Mom And Son Giraffe
  • On Oct 10, 2014
    Jesus from Distrito Capital Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi, I realized that the pictures of one of the days for my visit to have disappeared, I know that there are only 45 days. Can I buy an extension on expired photos? I really want to finish of editing the photos and add borders to order the CD.

    Hello Jesus!

    Oh no! I am so sorry to hear that some of your pictures reached their expiration date and have now vanished from your account. You are correct and the photos are only available for 45 days from the date they are taken. There is an extension available, but generally, it is to purchase prior to the photos expiring from your account.  I am not sure if Disney PhotoPass Support will be able to retrieve your expired photos and return them to your account, or if there will be a fee associated with doing so, but you may contact them either by email or by calling 1-407-560-4300. I am sure the helpful Cast Members will do all that they can to return your precious memories to you if at all possible.  

    Good luck, Jesus, and please let us know if there is anything else we may assist you with.

    Magical Wishes,

thumbnail image for Lauren

Meet the Panelist: Lauren, Colorado

Hi-ya, Pals! I'm a wife and mother of three who's enjoyed many special occasions at Walt Disney World Resort with my family: graduations, pregnancies, birthdays, anniversaries, holidays, reunions, and even our Fairy Tale Honeymoon. I look for any excuse to return "home" often and would love to help add a little extra Pixie Dust to your next magical adventure. Learn More About Lauren

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