Overview shot of ship and sea; Castaway Cay
  • On Oct 24, 2023
    Alan from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am ready to book cruise number 2. My first was 2015 and it does not show on past cruises. I no longer have my confirmation number. How do I receive credit for the Castaway Club? They sent me a Silver member magnet after we returned.

    Ahoy, Alan! Welcome to planDisney. My fellow panelists and I are happy to see you sail our way with your question. 

    I'd be happy to help you. The first place to start is on the Disney Cruise Line website. Head to the Castaway Club page on the website and see if you can "Sign In" in the top menu.  

    As you have completed at least one sailing with Disney Cruise Line, you became a Castaway Club Member at the conclusion of your first cruise. You've been assigned a personal Castaway Club Member ID. You can find the Member ID on a pre-arrival email confirmation from Disney Cruise Line and your Key to the World card from your previous sailing.

    If you do not have these documents available, you may also utilize your reservation number (also called your confirmation number) from your previous booking. Your reservation number can be found in the email confirmation for your reservation, and on all pre-arrival documents.

    If you need further assistance, please call Disney Cruise Line and a friendly agent will be able to help you. As a Silver Castaway Club Member, you'll be able to book cruise activities 90 days before your sailing date. You'll also receive a welcome back aboard gift. It's going to be great to be sailing with Mickey and his pals again! 

    If you have any additional questions as you prepare for your voyage, please cruise back to us at planDisney. We are here for you. 

    Happy Planning!

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Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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